1. What’s the time frame for order delivery?
It normally takes us 10-30 minutes to finish the transaction if we have enough gold in stock, and 12-24 hours is needed if we need to restock for you. Most of the time it depends on the manner of payment, gold amount of your order and delivery condition of servers in game.
2. How do I track the status of an order?
Once you submit your order, you will get an order number from email. You can use the order number to track it by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24/7. If you are a member, you can track it in your account.
3. I have placed an order with the wrong server or character name. What should I do?
Please contact our 24/7 livechat or send us an email with your Order NO. or email address you provided when ordering, correct server name and character name. We will fix it on our end and do the delivery then.